Privacy Policy

Wowdealhouse respects the privacy of customers, carriers, suppliers, and visitors to our websites. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with logistics, warehousing, freight forwarding, courier services, and related support across Australia and in international operations. Our practices are intended to align with applicable Australian privacy principles and practical industry expectations for transport and supply chain services.

Information we collect

We may collect identifiers and contact details (such as name, business role, email address, and phone number), shipment and order references, delivery instructions, proof of delivery artifacts, and billing records. When you interact with our systems, we may also collect technical data including browser type, device attributes, IP address, and usage logs for security and performance monitoring. Where access to warehouses or restricted areas is required, visit records and safety acknowledgements may be recorded.

How information is used

We use personal information to provide and coordinate logistics services, manage customer accounts, communicate about bookings and exceptions, authenticate system access, issue invoices, and comply with legal obligations. Information may support quoting, carrier selection, customs documentation, delivery scheduling, and returns processing. De‑identified or aggregated insights may be produced to help improve routes, cut‑off planning, inventory accuracy, and service reliability.

Disclosure to third parties

Information may be shared with carriers, customs brokers, technology providers, warehousing partners, and professional advisers where required to deliver services or meet regulatory requirements. When services involve cross‑border movements, information may be transferred to jurisdictions outside Australia subject to relevant safeguards. Contracts with service providers aim to restrict use to specified purposes and require reasonable protections.

Data security and retention

We apply layered security measures designed to reduce the likelihood and impact of unauthorised access, including access controls, encryption in transit where appropriate, and monitoring. Retention periods are set with reference to contractual needs, limitation periods, audit requirements, and operational necessity. When records are *** longer required, they are scheduled for deletion or anonymisation using reasonable procedures.

Your choices

You may request access to, or correction of, your personal information by contacting us using the details below. Where marketing communications are offered, you may opt out using provided mechanisms. Certain operational notices relating to active shipments, safety, or legal requirements may continue where necessary to provide services you have requested or to which your organisation has subscribed.

Cookies and analytics

Our sites may use essential cookies to maintain session integrity and preferences, and analytics cookies to understand usage patterns and improve performance. You can adjust browser settings to manage cookies, though some features may operate with reduced functionality. See the cookie banner on our site for simple choices regarding analytics.

Children

Our services are directed to businesses and adult professionals involved in logistics and commerce. We do not knowingly engage with children’s data in the ordinary course of providing transport and warehousing services.

International operations

Some logistics activities involve movements across borders. Where information is transferred internationally to support booking, customs, or delivery, we aim to apply consistent safeguards and require recipients to handle information responsibly and for defined purposes.

Contact

For privacy enquiries, please contact Wowdealhouse at Wowdealhouse@outlook.com or call + (61) 47 890-32-15. Postal and business address: Suite 4, 15 Hunter Street, Newcastle NSW 2300, Australia.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical developments. The effective date at the top of this page indicates the most recent update. Material updates will be highlighted where appropriate.