Legal & Compliance

Information about terms, consumer rights, data handling and our dispute resolution process under Australian law.

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Company details

Trading name: Wowdealhouse

Registered address: Suite 4, 15 Hunter Street, Newcastle NSW 2300, Australia

ABN: 12 345 678 901

ACN: 098 765 432

Governing law: Laws of New South Wales, Australia

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Australian Consumer Law & Liability

Our services are supplied in accordance with the Australian Consumer Law (ACL). Nothing in our terms excludes or restricts rights you have under the ACL that cannot be lawfully excluded.

To the extent permitted by law, our liability for breach of a non-excludable guarantee is limited to resupply of services or payment of the cost of resupply.

Time limits for claims: please notify us promptly on becoming aware of any issue. For goods and services, statutory warranties and remedies apply.

Quick facts

We comply with ACL and consumer guarantees.
Claims should be raised within 30 days where practical.
We may require proof of purchase and details of loss.

Privacy & Data Handling

We process personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. For full details, see our Privacy Policy.

Data we may collect: contact details, service history, consents, and limited tracking data for logistics handling and security. We retain records as required by law and for business continuity.

Intellectual Property

All intellectual property rights in our website, branding and materials are owned by or licensed to Wowdealhouse. You must not reproduce our logos, copyrighted material or trade marks without prior written permission.

To request permission, please use the document request form below or contact our legal representative via the Contacts page.

Dispute resolution

If you have a complaint about our services, please raise it with our support team via the Contacts page. We aim to acknowledge complaints within 5 business days and investigate within 30 days.

If the dispute is not resolved internally, you may refer the matter to external dispute resolution bodies relevant in Australia (for example, the Australian Small Business and Family Enterprise Ombudsman or other industry-specific bodies) or pursue remedies under the ACL.

Jurisdiction: these terms are governed by the laws of New South Wales, Australia.

Useful contacts

OAIC: Office of the Australian Information Commissioner

ACCC: Australian Competition & Consumer Commission

Terms & FAQ

Services are provided under our standard Terms of Service. Pricing, delivery obligations and insurance options are described in your service confirmation. We recommend reviewing specific contract documents for large or international shipments.

Lodge claims via Contacts with evidence (photos, tracking, invoice). We will assess and respond with remedies consistent with ACL and contractual terms. Timeframes vary by case.

To request access or correction of your personal information, see our Privacy Policy or submit a request via the form below. We will verify identity and respond within statutory timeframes.

Request official legal documents

Use this form to request official copies of our Terms, Privacy Policy history, or other legal documents. We will verify and respond within 10 business days.

Accessibility

We aim to make our services and website accessible. If you experience accessibility barriers, please contact us via the Contacts page and we will provide assistance or alternative formats where reasonable and practicable.

Our accessibility practices are guided by WCAG principles and applicable Australian accessibility guidance.